DIANA BANKSTON

Award-winning senior technical communications consultant specializing in publication design/layout/formatting, with outstanding writing skills and a strong commitment to excellence.

• BA degree with honors, in Linguistics (1980, Southern Illinois University-Carbondale).
• 20 years experience with Fortune 500 products, software and hardware, all phases of document production from initial design through final proofing.
• Experience with software tools, including: HTML, SGML, UNIX, RoboHelp, Excel, PowerPoint, Visio, Illustrator, CorelDraw, InDesign, and others. Deep and broad design experience with Word and FrameMaker.
• Member, Society for Technical Communications, Special Interest Group for Single-Sourcing

Employment History:

9/86 to present: - Consultant in technical writing, technical editing, technical graphics production, documentation project management, document assessment and analysis. Worked freelance and for contract agencies including Instructions, Inc. and Custom Tech Systems. Managed or took senior responsibility for projects including:

• General Electric Medical Systems, operator, installation, and field service manuals for CT scanners.
• Noran / Mortara Instruments, a comprehensive reference manual for an automated digital electron microscope. Received an achievement award from the Society for Technical Communications, Wisconsin chapter competition, 1993, for managing the graphics production team for this project.
• Ameritech / Wisconsin Bell, workbook exercises and training manuals.
• Software Publishing Corporation, user, reference, and training manuals for the original release of Harvard Draw for Windows, also user and training manuals for SPC-Writer for Windows.
• M&I Data Systems, Marshall and Isley Bank, user and system administrator manuals for mainframe banking software.
• Johnson Controls, Inc., white papers, comprehensive catalogs, product data sheets, and collateral marketing materials.